Returns and Exchanges 

The following regulations apply to returns and exchanges:

• The received goods must be immediately checked by the recipient for completeness and accuracy.
• Complaints after a period of 7 days will not be recognized.
• Products that have already been opened (packaging) are not eligible for return or exchange.
• Products to be claimed must be unopened and in their original packaging.
• In the event of a return, amounts already paid by the customer will be refunded by Diddlshop.ch, excluding any shipping costs that may have been charged.
• The costs for the return shipment are the responsibility of the customer.
• Please note that only sufficiently stamped returns will be accepted.
• Promotions are excluded from the right of return.